Welcome to the
NAZARENE PUBLISHING HOUSE

Ordering, Shipping, and Accounts

What is a web site account?

To place orders on any of our family of sites, you will need to create a web site account. Account creation is a part of the checkout process. Once you have created an account on any of our sites, your billing information will be saved so that you do not need to fill this in each time you order on the web. When you create your account be sure to write down your username and password so that on your next order you will not need to create a new account. Signing in and using an account for future orders will also expedite the order processing.

Do I already have a web site account?

If you have previously placed an order from one of our family of sites, then you have already created a web site account that you can use on this site.

If you have never ordered from us or you have ordered from us only by phone, fax, mail, or one of our earlier web sites then you will need to create a new web site account the first time you place an order. You can do this from the Sign In page by clicking on the Personal or Organization buttons in the "For New Web Site Accounts" section, or you can do this as part of the checkout process.

What if someone in my organization has already set up an account?

Organizational accounts, such as church accounts, may have multiple people who use them to order from our web-site, however only one username and password per organization is permitted.

If someone from your organization has already set up a web site account on one of our family of sites, but you do not know the username or password there are a couple of ways you can pursue use of this account. If you know the account number for your organization, either from a packing list, invoice, or statement, then you may click on the Forgot your password? link on the Sign In page. From this page you may enter this account number and have the password sent to the organization's authorized email address. You may also contact us at 1-800-877-0700 and with proper validation we can help you with your account.

If you are unsure whether someone in your organization has already created an account, you may go ahead and create an account for your organization, and we will review it. While your account is being reviewed, you may still place orders.

If you would like to create your own personal account, you may place orders for physical product, downloadables, or subscriptions on that account.

How do I place an order?

Web site
You may place an order by selecting the items you wish to purchase on the web site. After selecting all of your items, click on the shopping cart button. Select your method of shipment and your method of payment.

E-mail
You can e-mail us at orders@nph.com.
Please provide complete billing and shipping address, stock numbers, preferred shipping method and payment method.

Phone
Toll-Free Orders: 1-800-877-0700, United States & Canada
Monday - Friday, 7:30 a.m. to 4:30 p.m., Central Time

Toll-Free Orders (Spanish): 1-800-462-8711, United States & Canada
Monday - Friday, 7:30 a.m. to 4:30 p.m., Central Time

International Orders: 816-931-1900
Monday - Friday, 7:30 to 4:30 p.m., Central Time

Fax
24 Hour Toll-Free Fax: 1-800-849-9827, United States & Canada
24 Hour International Fax: 1-816-531-0923

Why is media mail not always listed as an option for shipping?

Orders shipped via Media Mail must meet certain eligibility requirements set by the US Postal Service. Media Mail can be used to mail books, sound recordings, recorded video tapes, printed music, and recorded computer-readable media (such as CDs, DVDs, and diskettes). Media Mail shipments cannot contain advertising or non-media products. The maximum weight for a Media Mail shipment is 70 lbs.

How much will shipping cost?

The shipping cost for your order is based on the weight of the items you ordered (plus packing material), the shipping method, and the destination zip code. We maintain rate information obtained directly from UPS, US Postal Service and FedEx.

If you order an item that is currently out of stock, the postage will be re-calculated to reflect only those items that will be shipped to you at this time.

If a rate is not available for your preferred shipping method or if your order is being shipped to an address outside the United States, the actual shipping costs will be assessed at the time your order has been filled and shipped.

See Shipping to Canada
See Shipping Internationally

How is sales tax amount determined?

In accordance with applicable law, NPH currently collects sales tax in the following states: MO, MI, and KS. For your convenience, an estimaged sales tax amount is displayed when orders are placed. The exact sales tax will be calculated and charged at the time your order is shipped. Canada GST (Goods and Services Tax) is added to orders delivered in Canada.

What is your return policy?

Please return product to:
Nazarene Publishing House
2923 Troost Avenue
Kansas City, MO 64109-1593

Defective product and mistakes on shipments will be replaced immediately at no cost.

Product returned for credit must be:
  • Still in print.
  • Must be purchased within the past 12 months, excluding dated Sunday School Curriculum.
  • Must be in clean and salable condition.
  • Postage must be prepaid by the customer

Dated Sunday School curriculum is returnable only within the first six weeks of the quarter.

Preview packs are not returnable for credit.

Cassettes, Compact Discs, DVDs, and Orchestrations are not returnable once they are opened.

Please include a copy of your invoice or packing list to insure your account is correctly credited.

Any inquires or questions about your return, please e-mail us at adjustments@nph.com.

How do I check the status of my order?

Click on the Account link in the banner. You may have to sign in. Then click on the View History link in the Orders section. The order information displayed here is updated several times a day. You may refer back here at any time to monitor your order as it moves through the fulfillment process.

How do I place an order?

Web site
You may place an order by selecting the items you wish to purchase on the web site. After selecting all of your items, click on the shopping cart button. Select your method of shipment and your method of payment.

E-mail
You can e-mail us at orders@nph.com.
Please provide complete billing and shipping address, stock numbers, preferred shipping method and payment method.

Phone
Toll-Free Orders: 1-800-877-0700, United States & Canada
Monday - Friday, 7:30 a.m. to 4:30 p.m., Central Time

Toll-Free Orders (Spanish): 1-800-462-8711, United States & Canada
Monday - Friday, 7:30 a.m. to 4:30 p.m., Central Time

International Orders: 816-931-1900
Monday - Friday, 7:30 to 4:30 p.m., Central Time

Fax
24 Hour Toll-Free Fax: 1-800-849-9827, United States & Canada
24 Hour International Fax: 1-816-531-0923

How do I order the Sourcebook for Ministerial Development?

The Sourcebook for Ministerial Development can now be dowloaded directly from Clergy Development's website, www.nazarenepastor.org.

How do I order the Local Minister's License?

The Local Minister's License is now available through the Clergy Development Office at the Global Ministry Center. For more information or to request the license online, please visit: www.nazarenepastor.org.

What if I have additional questions about order tracking?

If you have additional questions about the status of your orders you may contact us via:

E-mail: adjustments@nph.com

Phone: 1-800-877-0700, Toll-Free United States & Canada
Phone: 1-816-931-1900, International

Fax: 1-800-849-9827, Toll-Free United States & Canada
Fax: 1-816-531-0923, International

Whichever method you choose, please provide the order confirmation number you received and the complete name and address to which you were having the product shipped.

How much will shipping cost?

The shipping cost for your order is based on the weight of the items you ordered (plus packing material), the shipping method, and the destination zip code. We maintain rate information obtained directly from UPS, US Postal Service and FedEx.

If you order an item that is currently out of stock, the postage will be re-calculated to reflect only those items that will be shipped to you at this time.

If a rate is not available for your preferred shipping method or if your order is being shipped to an address outside the United States, the actual shipping costs will be assessed at the time your order has been filled and shipped.

See Shipping to Canada
See Shipping Internationally

What domestic shipping options do you offer?

We offer the following shipping methods in the United States:

If you have a method by which you would like your order to be shipped other than the methods listed, please enter that selection in the box marked "Shipping Comments" at the end of the checkout process. We will pass on the exact cost of the postage for the method of shipment you select.

Please note: Selecting an expedited shipping method does not necessarily accelerate the processing time required for your order. (See When will my order ship?)

What Canadian shipping options do you offer?

Note: The Canadian Postal Service charges a $5 handling fee if they are required to collect GST (duties) on the package you are receiving. All other methods of shipping usually require brokerage fees to be paid before you receive your package (please note these brokerage fees can be very expensive). All orders entering Canada are subject to customs inspection, which may delay your shipment.

We offer the following shipping methods to Canada:

If you have a method by which you would like your order to be shipped other than the methods listed, please enter that selection in the box marked "Shipping Comments" at the end of the checkout process. We will pass on the exact cost of the postage for the method of shipment you select.

Please note: Selecting an expedited shipping method does not necessarily accelerate the processing time required for your order. (See When will my order ship?)

What international shipping methods do you offer?

We offer the following international shipping methods:

If you have a method by which you would like your order to be shipped other than the methods listed, please enter that selection in the box marked "Shipping Comments" at the end of the checkout process. We will pass on the exact cost of the postage for the method of shipment you select.

Please note: Selecting an expedited shipping method does not necessarily accelerate the processing time required for your order. (See When will my order ship?)

When will my order ship?

Most in-stock orders are shipped within 24-48 hours, Monday-Friday. Special orders and items on backorder are shipped as soon as they are available. Please note that Expedited and Overnight orders, receive priority attention. However, that does not always mean that they will arrive the next day. Please allow one day for order processing before shipping. Delivery days for expedited and overnight orders are Monday-Friday and exclude holidays. Canada and International orders: With customs and extended shipping time, expedited methods of shipment do arrive more quickly than ground shipments, but are not guaranteed to arrive overnight.

Why is media mail not always listed as an option for shipping?

Orders shipped via Media Mail must meet certain eligibility requirements set by the US Postal Service. Media Mail can be used to mail books, sound recordings, recorded video tapes, printed music, and recorded computer-readable media (such as CDs, DVDs, and diskettes). Media Mail shipments cannot contain advertising or non-media products. The maximum weight for a Media Mail shipment is 70 lbs.

How do I find answers to billing questions about my NPH account?

E-mail: You can e-mail us at Billing@nph.com Phone: 1-816-931-1900 Fax: 24 Hour Toll-Free Fax: 1-800-849-9827, United States & Canada 24 Hour International Fax: 1-816-531-0923

What is your return policy?

Please return product to:
Nazarene Publishing House
2923 Troost Avenue
Kansas City, MO 64109-1593

Defective product and mistakes on shipments will be replaced immediately at no cost.

Product returned for credit must be:
  • Still in print.
  • Must be purchased within the past 12 months, excluding dated Sunday School Curriculum.
  • Must be in clean and salable condition.
  • Postage must be prepaid by the customer

Dated Sunday School curriculum is returnable only within the first six weeks of the quarter.

Preview packs are not returnable for credit.

Cassettes, Compact Discs, DVDs, and Orchestrations are not returnable once they are opened.

Please include a copy of your invoice or packing list to insure your account is correctly credited.

Any inquires or questions about your return, please e-mail us at adjustments@nph.com.

What is your VBS return policy?

STARTER KIT, STUDENT BOOKS, AND TOYPACK -- Be sure to order ample supply. You are guaranteed full credit when returned with invoice and within 14 days after VBS closing. All other VBS materials are not returnable.

What is a web site account?

To place orders on any of our family of sites, you will need to create a web site account. Account creation is a part of the checkout process. Once you have created an account on any of our sites, your billing information will be saved so that you do not need to fill this in each time you order on the web. When you create your account be sure to write down your username and password so that on your next order you will not need to create a new account. Signing in and using an account for future orders will also expedite the order processing.

Do I already have a web site account?

If you have previously placed an order from one of our family of sites, then you have already created a web site account that you can use on this site.

If you have never ordered from us or you have ordered from us only by phone, fax, mail, or one of our earlier web sites then you will need to create a new web site account the first time you place an order. You can do this from the Sign In page by clicking on the Personal or Organization buttons in the "For New Web Site Accounts" section, or you can do this as part of the checkout process.

How do I create sub accounts?

We give you the option of creating sub accounts for the staff of your organization. This allows you to control who is able to place orders on your account, without having to give them your username and password.

Once your ministry's account is set up as an organization, here is how to create sub accounts:

1. Sign in
2. There will be four options that appear: click on the option "Manage Sub Accounts"
3. Click "Add a New Sub Account"
4. Fill out the form with your staff member's information, and click "Create Account"
5. If you are the main account holder, then another box will appear next to that sub account that says "Place Orders." If you would like to give the new sub account purchasing privileges (which would be charged to your account for purchases made) check the "Place Orders" box. If not, leave it empty. Another box will appear that says "Manage." That box allows that sub account to create more accounts and manage them. If you wish for that sub account to do that, select that box. If not, leave it empty.
6. Finish by clicking "Submit."

Make sure and let your staff know their account information.

What if someone in my organization has already set up an account?

Organizational accounts, such as church accounts, may have multiple people who use them to order from our web-site, however only one username and password per organization is permitted.

If someone from your organization has already set up a web site account on one of our family of sites, but you do not know the username or password there are a couple of ways you can pursue use of this account. If you know the account number for your organization, either from a packing list, invoice, or statement, then you may click on the Forgot your password? link on the Sign In page. From this page you may enter this account number and have the password sent to the organization's authorized email address. You may also contact us at 1-800-877-0700 and with proper validation we can help you with your account.

If you are unsure whether someone in your organization has already created an account, you may go ahead and create an account for your organization, and we will review it. While your account is being reviewed, you may still place orders.

If you would like to create your own personal account, you may place orders for physical product, downloadables, or subscriptions on that account.

What if I forgot my password?

If you have previously created an account on one of our family of sites, but have forgotten your password then you can click the Forgot your password? link on the Sign In page. From this page you may enter your Nazarene Publishing House account number or your web site account username. You can then verify the email address for this account and request the password be sent.

What is a "Purchase Order Number"?

Some customers like to track a particular order through their own accounting processes, and therefore like to assign each order a unique identifying number. This number is known as a "purchase order number" or a "PO number" and is given at the time the order is placed. This purchase order number is then displayed on the order's packing list, as well as invoices and statements.

If your organization would like to require that all orders placed on your account must include a purchase order number, make sure the "Require a Purchase Order Number for all orders" setting on your account is set to "Yes".

To check your account's current setting, or to make changes to this setting: Begin by signing in to your account. From the "Welcome" page, select "Modify your Billing/Contact Information". This setting is located near the bottom of this screen.

For additional information, please contact Customer Service (customerservice@nph.com or 1-800-877-0700).

How do I check the status of my order?

Click on the Account link in the banner. You may have to sign in. Then click on the View History link in the Orders section. The order information displayed here is updated several times a day. You may refer back here at any time to monitor your order as it moves through the fulfillment process.

What if I have additional questions about order tracking?

If you have additional questions about the status of your orders you may contact us via: E-mail: adjustments@barefootministries.com Phone: 1-866-355-9933, Toll-Free United States & Canada Phone: 1-816-931-1900, International Fax: 1-800-849-9827, Toll-Free United States & Canada Fax: 1-816-531-0923, International Whichever method you choose, please provide the order confirmation number you received and the complete name and address to which you were having the product shipped.

How do I print an invoice online?

Go to the Order History page and click on the order number you wish to print. If the order has been completed or shipped, a "Click Here for a Printer Friendly Version" link will display at the top of the page. Invoice reprinting is currently not available for customers whose preferred currency is Canadian Dollars (CAD).

How can I find the tracking number on my order?

Go to the Order History page and click on the order number. If the order has been shipped, the ship method and tracking numbers will show on the right. UPS and FedEx tracking numbers link directly to the respective tracking websites.

How long does my order history stay on the web?

Your order history will remain on the website for 24 months (2 years). If you have any questions about an order prior to that time, please contact customer service at 1-800-877-0700 or customerservice@nph.com.

What does the "status" mean on the Order History Listing page?

PendingYour online order has been successfully created, but has not been downloaded from our website.
ReceivedYour order has been loaded into our main system and is awaiting approval for fulfillment.
BackorderedYour order is waiting for one or more products to become available.
In ProcessYour order has been reviewed, approved and is in the process of being fulfilled.
Shipped Your order has been shipped and the tracking numbers (if applicable) have been posted.
Completed Your order is complete and did not require any shipment (e.g. downloadables, subscription sign-up, product already delivered).

How is sales tax amount determined?

In accordance with applicable law, NPH currently collects sales tax in the following states: MO, MI, and KS. For your convenience, an estimaged sales tax amount is displayed when orders are placed. The exact sales tax will be calculated and charged at the time your order is shipped. Canada GST (Goods and Services Tax) is added to orders delivered in Canada.

How do I submit my tax exemption information?

If tax has been charged on any portion of your order and you need to take advantage of your tax exempt status, please submit a copy of your resale certificate, exemption certificate, or other acceptable proof of your exemption status for the state where the items will be shipped.

First, place your order through our web site. After you've placed your order, please submit the necessary information by fax to Accounts Receivable at 1-816-531-0923.

Please include the following:

• Your order number
• Email address
• Acceptable proof of exempt status
• Name of organization
• Name of person submitting the order
• Mark your fax "Attn: Accounts Receivable"

Will my online orders initially show tax?

Though your organization is tax exempt, your online order will initially show tax:

  • If we do not have a current tax exempt certificate. When we receive and approve your tax exemption request, we can apply a tax credit to your order.


  • If you are establishing a web account for the first time and the new account has not yet been validated. If you have a tax-exempt NPH account established, the web account validation will recalculate sales tax based on your current exemption.

If I place an order on my personal account and the church makes payment, will the order be tax-exempt?

No. Your order must be charged to a tax-exempt organizational account in order to receive exemption. An order placed on a personal account and paid by a tax-exempt organization will not be exempt from tax.